Paul Bigham, the owner of Bigham?s One Hour Heating and Air Conditioning, headquartered in Santa Rosa, CA, has been in the heating and cooling business for 21 years and is dedicated to providing exceptional customer service: 100% customer satisfaction is always guaranteed. Through Paul?s leadership, the company earned 2008 franchise of the year out of 237 franchises across North America and has maintained an A+ Rating with the BBB and seven consecutive years of Highest in Customer Satisfaction with Diamond Certified.