Nolen's Formal Apparel
5
JohnK1970
2/14/2011 11:40:30 PM
Monday, February 14, 2011
I evaluated Nolen’s on four dimensions that seemed to me to be the most important from a customer’s perspective:
First, Service and helpfulness
One of the first suggestions Stella made was to use a red tie and cummerbund (which turned out to be the preferred dress code) with the tuxedo, while the other store I visited failed to make this recommendation. She took the time and trouble to make sure that my tuxedo rental fit properly, and when it came time to try on the tuxedo, had a good sense of when to help and when I could take care of myself. Both Stella and Elaine were courteous and friendly, which made my experience with Nolen’s pleasant and enjoyable.
Second, Expertise and competency
Once I tried on a sample tuxedo for an initial measurement, Stella made several suggestions that helped the two of us to decide what alterations should be made to ensure a good fit. She then was able to take the measurements quickly and without a lot of fuss. When I came back later to try on my tux for a final fitting, Stella immediately noticed that the coat sleeves were a little long and the pants legs were too short. She had the needed alterations made by mid-afternoon of the following day, giving me plenty of time to get to my formal occasion.
Third, Quality, appearance, and value of tuxedo rental
I was very happy with my appearance once I had the tuxedo on, and received compliments from my Mom, as well as several people who also attended the formal occasion. Stella and Elaine made sure that my tuxedo rental had everything I needed for the occasion, including all the accessories. They also charged me less than the other tuxedo rental place I visited!! I felt like a million bucks, and I saved a lot!!
And fourth, Overall experience
Stella and Elaine both went the extra mile to make sure I had a good experience, and their dog Lucky even took the time to shake my hand. I give Nolen’s a 5 star rating for sure!!
Monday, February 14, 2011
I evaluated Nolen’s on four dimensions that seemed to me to be the most important from a customer’s perspective:
First, Service and helpfulness
One of the first suggestions Stella made was to use a red tie and cummerbund (which turned out to be the preferred dress code) with the tuxedo, while the other store I visited failed to make this recommendation. She took the time and trouble to make sure that my tuxedo rental fit properly, and when it came time to try on the tuxedo, had a good sense of when to help and when I could take care of myself. Both Stella and Elaine were courteous and friendly, which made my experience with Nolen’s pleasant and enjoyable.
Second, Expertise and competency
Once I tried on a sample tuxedo for an initial measurement, Stella made several suggestions that helped the two of us to decide what alterations should be made to ensure a good fit. She then was able to take the measurements quickly and without a lot of fuss. When I came back later to try on my tux for a final fitting, Stella immediately noticed that the coat sleeves were a little long and the pants legs were too short. She had the needed alterations made by mid-afternoon of the following day, giving me plenty of time to get to my formal occasion.
Third, Quality, appearance, and value of tuxedo rental
I was very happy with my appearance once I had the tuxedo on, and received compliments from my Mom, as well as several people who also attended the formal occasion. Stella and Elaine made sure that my tuxedo rental had everything I needed for the occasion, including all the accessories. They also charged me less than the other tuxedo rental place I visited!! I felt like a million bucks, and I saved a lot!!
And fourth, Overall experience
Stella and Elaine both went the extra mile to make sure I had a good experience, and their dog Lucky even took the time to shake my hand. I give Nolen’s a 5 star rating for sure!!