Definition of Customer Support: What KPIs You Should Be Tracking for Success?
A well-developed client-base is fundamental to the ultimate success of any business. Retaining and boosting the loyalty of company partners is a major task for top managers to handle. Thus, your customer support representatives should focus on understanding the main questions and needs of everyone working with your company. A partner should never be left one on one with something they’re having a hard time with.
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