WHAT IS MY WHY?
Why we go above and beyond for our customers.
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SERVICE BRED FROM PASSION
That was a question I was asked the other day... Why do we have a shop, and why do I do what I do?
I sat there and realized right away why. But I never told anyone about it. I've always wanted to own a successful shop. Heather and I bought Town Center Automotive, and I recently realized I never told her. Owning a business together was simply something we both desired.
My grandfather died shortly after I returned from Iraq (2003-2005) to give some family history. My grandmother was left to take care of everything in her household. One thing she had to do was take their car in for an oil change. So, one day while I was in town, I quickly double-checked the fluids and belts to ensure her safety.
She called me about a week later, upset. She'd taken her car to one of those fast lube places. Helen (Grandmother) went to the quick lube. They stated that she was in desperate need of an oil change and repairs. Their sales pitch made her squander $1400 on items she didn't require. They took advantage of a woman whose husband had recently died. You can probably guess what happened by now.
I contacted them and asked if they could provide me with more information about those charges. I informed them that I had already inspected the vehicle and that the car only required an oil change. They claimed that they make money by upselling every vehicle. They hung up on me after dismissing my conversation.
PROVIDING A PERSONAL VEHICLE SERVICE EXPERIENCE
I'm sure we've all had a bad experience at a store. This is my personal reason. I want to ensure that every item we present to our customers is the same item we would offer to someone's grandmother. If they require the service or repairs for safety and maintenance, I entirely favor it. And if it doesn't, we want to assist them in developing a game plan to provide a good service schedule to keep them safe.
A few years later, I was working in a fleet shop and enjoying what I was doing. Except that the shop had poor benefits, it was ok to work there because the job was a lot of fun. Then one day, we received a new manager. The shop was very sour, and all of us were treated like objects, which I could tolerate. Then the boss we had became aggressive and angry almost every day at something simple.
That is when I decided to become the owner of another shop. As a manager or owner, I realized that I would want to give to our employees first. I told myself that the employees would come first if I had the money to do it. This would allow the employees to have fun and be working at a great place, and we would take care of the customers' vehicles. And our customers would be happy to pay the bill, as well, and they enjoyed what we try to do every day. That is what Heather and I try to accomplish every day.
From tires to transmissions and from Diesels to European and everything in between we are your local neighborhood repair shop. Come see us today. Veteran Owned, Friendly and professional