You get your own physical servers in one of our hosting facilities. We have hundreds of servers in our private hosted clusters that we maintain just for our hosted call center services. Let your agents handle inbound and outbound phone calls in the same web-based agent interface. With Skills-based routing and Queue Prioritization them the most efficiently.
Inbound, Outbound and Blended call handling
Skills-based routing with agent ranking, Sales Reps, Closers, Verifiers etc
Integrated call recording
Scheduled Callbacks: Agent-Only and Anyone
Ability to have agents work from almost any internet connected computer
Age