Kapture's contact center management is a cloud telephony solution that helps companies sort out queries fast by automating key support processes. The easy telephony integration helps companies sort through a large call volume in a shorter amount of time.
- Keep the track of all the answered/unanswered calls from Kapture's unified dashboard.
- View how many calls took place within a day, currently available agents, types of calls (inbound/outbound), and other information that is important to you.
- Kapture eliminates the hassle of logging into your accounts twice. Integrate your 3rd party service with us and login to Kapture, and you will be automatically logged into your other account.
The contact center management brings a level of automation to your support operations that help your agents dispose of tickets fast. The CRM is customizable to your industry requirements.
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